FAQ

What batteries do you recommend for myHummy?

It is extremely important to use good quality batteries to enjoy myHummy at its best. We have tested many battery brands and our recommended ones are:

Single-use / disposable batteries:

- Energizer (especially Ultimate Lithium batteries)
- Maxell (alkaline)
- Varta (alkaline)

Rechargeable batteries:
- Panasonic Eneloop and Eneloop Pro

My baby is 6 (7, 8, 9+ ) months old. Is it worth getting a myHummy at this stage or is it too late to start?

The age recommendation for myHummy is 0-3 years and we’ve received a lot of positive feedback from parents of older babies. It is never too late to try white noise. In fact, people of all ages use it as a sleep aid. White noise has a lulling effect but also masks other sounds, so babies (and older children as well as adults) are less likely to wake up as a result of noise. You may need to try different sounds and volumes, but it's definitely worth a go!

Will white noise work for my baby?

You can try playing YouTube videos of white noise first to see if your little one is receptive to the sounds. Try a few different videos and volumes, for many babies white noise is most effective when played quite loud, up to 50 decibels - this is the maximum volume recommended by many paediatricians. You can also try playing the sound continuously through the night as some babies get startled when the white noise stops - myHummy can play continuously through the night! If you find that your little one is a lover of white noise, then myHummy is a great choice for you! 

I saw cheaper myHummy toys on Ebay and Amazon, why is that?

The cheaper myHummy toys available on Ebay and Amazon are the older models which don't feature the Sleep Sensor and non stop mode. They are sold by independent sellers and often come without English instructions. Please order from our official website to avoid disappointment.

The sound on myHummy stops abruptly / doesn't remember the volume / Sleep Sensor doesn't work.

It looks like the batteries are depleted. Try inserting new batteries of good quality - we recommend single-use Energizer, Maxell or Varta batteries. If using rechargeable batteries, please make sure they are fully charged and that all batteries have the same charge level. It is also worth checking the expiry date on batteries.

Please note: It is extremely important to use good quality batteries to avoid performance issues and having to change them often.

The Sleep Sensor doesn't work.

If you ordered your myHummy on Amazon, Ebay, or any other place that is not our official UK website, chances are that you have the older model which does not feature the Sleep Sensor and non-stop mode. Unfortunately we are not able to sell the new sound units separately. We always advise ordering from our official UK website to ensure you are getting the latest model.

I can't connect to the app!

The myHummy application only works with the latest model of the Humming Heart. This is a green heart-shaped sound box with a white bear’s face on the front.

What are the myHummy sounds like?

You can hear all the sounds in this video (you can fast forward to about 1:20min). The white noise sounds of myHummy are electronically generated which allows for longer battery life and also for the continuity of sound. The sounds resemble: amniotic fluid with heartbeat, ocean waves, rainfall, hairdryer, vacuum cleaner. The ultimate goal is that the sounds are very effective at helping babies sleep, they may sound very similar to us but your baby will soon find their favourite!

How do you activate the non-stop mode?

To activate the non-stop mode press the button 3 times quickly. To switch back to the Sleep Sensor mode, turn myHummy off and on again. It reverts back to the Sleep Sensor mode when restarted. Here is a short video tutorial on how to use myHummy.

Does myHummy interfere with Angelcare Sensor Pads?

Angelcare advises against using any products that contain batteries if they are placed on the mattress or attached to the cot, when using a Sensor Pad. Therefore, we recommend placing your myHummy outside the cot if using the Angelcare Sensor Pad. MyHummy’s Sleep Sensor will still pick up on your baby’s whimpers if placed near the cot. For more information about Angelcare Sensor Pads, please refer to the Angelcare's website.

Can I change my delivery address?

If you made a mistake in your delivery address, please contact us as soon as possible at hello@myhummy.co.uk. It will not be possible to change your address if your order has already been dispatched. If you used PayPal to pay for your order, we will not be able to change your address, even if it hasn't been dispatched yet, and we will advise you to cancel your order and re-order using the correct address.

What’s your return policy?

As long as your myHummy is in as-good-as-new condition, you can return it for a full refund within 30 days. This includes your initial basic postage. Here is our returns policy in full.  Please contact us at hello@myhummy.co.uk to arrange a return.